Returns

At QuitRitual, your satisfaction means everything to us.
We built this brand to help people quit naturally, and we stand behind every diffuser, blend, and program we create.
If something’s not right, we’ll make it right — fast.

🧘♀️ Our Promise

If you’re not fully satisfied with your QuitRitual experience, reach out within 30 days of delivery and our team will help resolve it — whether that means:

  • A replacement (for faulty or damaged items)

  • A reshipment (if your package was lost in transit)

  • Or a refund (if you didn’t receive what you expected)

We handle all requests personally — no bots, no hassle.
Just email support@quitritual.com with your order number and a quick note explaining what happened.

📦 Eligibility for Returns

To qualify for a return or replacement:

  • You must contact us within 30 days of delivery.

  • The issue must be related to product condition, function, or delivery error.

  • Due to hygiene and safety reasons, used diffusers cannot be returned once opened — but we’ll still make it right if there’s an issue.

⚙️ Defective or Damaged Items

If your diffuser doesn’t produce smoke, light, or arrives damaged:

  1. Take a quick photo or short video of the issue.

  2. Email it to support@quitritual.com with your order number.

  3. Our team will send you a replacement immediately — at no cost.

We want every customer to experience QuitRitual the way it was meant to work.

🚚 Lost or Missing Packages

If your order hasn’t arrived within the expected timeframe (usually 7–15 business days):

  • Check your tracking link for updates.

  • If there’s no progress after 14 days, contact us.
    We’ll reship or refund your order — guaranteed.

💳 Refund Process

Once your refund is approved, it will be automatically issued to your original payment method.
Refunds typically appear in 3–7 business days, depending on your bank or card provider.

❌ Cancellations

If you need to cancel an order, please email us within 12 hours of placing it.
After your order has shipped, cancellations aren’t possible — but we can still issue a refund once it arrives.

💬 Need Help?

Our support team is available 7 days a week.
Email support@quitritual.com — we usually respond within 24 hours.

❤️ Our Goal

We’re not just selling a product — we’re helping people rebuild their health and habits.
If something feels off, talk to us first — we’ll always do our best to make it right.